CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the complete set of standardized service rules applicable to all orders and shopping behaviors on our platform. Our primary goal is to deliver a transparent, reliable, and customer-friendly shopping experience for all global users. All service regulations covered in this policy, including order processing, logistics delivery, payment settlement, return and refund procedures, are uniformly implemented for all customers without discrimination. By shopping on our website, customers fully acknowledge and agree to the service terms specified in this policy.

Order Processing & Shipment Policy

We adhere to efficient order processing standards to ensure every purchase is handled promptly and professionally. All confirmed orders will be processed and shipped within 1 to 3 working days after successful payment verification. Our professional warehousing team conducts strict product inspection, packaging, and sorting before shipment to ensure all goods are intact, well-packaged, and compliant with product quality standards before delivery.
We maintain a standardized order review mechanism to avoid abnormal orders and ensure the accuracy of product models, sizes, styles, and shipping information. Once the order enters the shipment process, customers will be able to track the order status in real time. No additional handling fees or processing charges will be applied to any valid order on our platform.

Global Delivery & Shipping Policy

We provide unified global logistics services for all products worldwide. The standard delivery time for all regions is consistently 6 to 12 working days from the shipment date, covering both domestic and international deliveries. We have established stable cooperative relationships with global logistics providers to ensure safe, stable, and timely transportation of goods to every customer’s destination.
One of our core service advantages is free shipping for all products across the entire platform. There are no hidden shipping fees, handling surcharges, or regional extra charges for any item. All customers can enjoy zero-cost shipping services regardless of order amount, product category, or delivery region, bringing a cost-effective and worry-free shopping experience.

Unified Payment & Pricing Policy

To simplify global transactions and standardize settlement rules, our platform adopts USD (United States Dollar) as the sole unified settlement currency for all products and orders. All product prices displayed on the website are final and transparent, with no hidden costs, service fees, or additional charges. The pricing system is uniformly standardized for all global users to ensure fair and equitable transaction rules for every customer.
We support secure and mainstream payment methods, and all payment procedures are encrypted and protected to safeguard customers’ payment information and transaction security. All order prices are fixed and will not be arbitrarily adjusted after order confirmation, ensuring stable and reliable consumption experience.

Return Service Policy

We provide a customer-oriented flexible return policy to fully protect consumers’ legitimate rights and interests. All eligible products on our platform support a 60-day return window from the date of order delivery. This long return period allows customers sufficient time to inspect product quality, size, style, and applicability to confirm shopping satisfaction.
To initiate a return, customers shall ensure the returned products are kept in original condition, including original packaging, tags, accessories, and intact appearance, without artificial damage, wear, or private use. All return applications will be reviewed by our professional customer service team in a timely manner. We strictly follow standardized return review procedures to ensure every valid return request is fairly and efficiently processed.

Refund Processing Policy

After our team receives, inspects, and verifies the returned products and confirms compliance with return regulations, we will initiate the official refund process. The standard refund processing period is 5 to 10 working days. The refund will be returned to the customer’s original payment account in full according to the actual payment amount.
We guarantee transparent and efficient refund progress. Customers can check the refund status through the order page during the processing period. In case of any refund delay caused by official payment channel system reasons, our customer service team will actively track and assist in solving the problem to ensure customers receive the refund successfully.

Customer Support Service

Our professional customer service team is committed to providing high-quality after-sales consultation and problem-solving services for global users. For any questions regarding order inquiries, product consultation, logistics tracking, return and refund processes, or service disputes, customers can obtain official and professional support through our designated contact channel.
All official contact methods and email addresses are fully displayed on the Contact Us page. We recommend customers to submit consultation and service requests through the official contact page to ensure timely and effective reply and problem handling.

Service Update Rules

We reserve the right to adjust and optimize the customer service policy according to business development and service upgrade needs. All updated service rules will take effect once published on the official website. Continued use of our platform and services after policy updates indicates customers’ recognition and acceptance of the latest service terms.