REFUND POLICY

1. Policy Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and time limits for all orders placed on our official website. This policy applies to all product categories across the platform, including full-series apparel, men’s wear, women’s wear, kids and infant clothing, accessories and footwear, home textiles, kitchenware and tableware, travel supplies, jewelry, personal health care products, and dietary supplements. All customers who complete purchases on our platform shall be deemed to have fully read and accepted the terms of this Refund Policy. We formulate standardized and transparent refund rules to protect the legitimate shopping rights and interests of every global customer and ensure all refund applications are processed fairly, efficiently, and professionally.

2. General Return & Refund Eligibility

We provide a long and customer-friendly return and refund service for all eligible products on the platform. Customers are entitled to apply for a return and subsequent refund within 60 days from the date of successful order delivery. This extended return window allows customers sufficient time to inspect product quality, size, style, appearance, and applicability to confirm whether the products meet personal expectations.
To qualify for a full refund, the returned items must be kept in original, unused, and undamaged condition. All original accessories, packaging materials, product tags, and labels must be complete and intact. Products with artificial damage, wear and tear, stains, private use traces, or missing original accessories will not be eligible for refund service. We strictly implement uniform eligibility standards for all global customers with no regional or order amount discrimination.

3. Platform Unified Service Rules

All orders on our website follow unified global service standards. All products enjoy full free shipping with no shipping fees, handling fees, or hidden charges for any purchase. Our unified settlement currency for all orders is USD, and all refund amounts will be calculated and settled in USD to ensure consistent and transparent fund settlement standards for global users.
In terms of order logistics, all orders will be shipped within 1–3 working days after payment confirmation, with a unified global delivery time of 6–12 working days for both domestic and international destinations. The logistics service rules do not affect the normal implementation of our return and refund policy, and customers can still initiate refund applications in accordance with official rules after receiving goods.

4. Refund Processing Timeline

We adopt a standardized and efficient refund processing mechanism. After we receive and complete comprehensive inspection and verification of the returned products to confirm that the items fully comply with return and refund eligibility rules, we will officially launch the refund procedure. The official refund processing cycle is 5–10 working days.
Within the processing period, our professional team will complete fund verification, financial review, and payment channel submission step by step. The final refund will be fully returned to the customer’s original payment account. The overall refund progress can be tracked through the user’s personal order page on the official website.
Please note that individual refund arrival delays may occur due to the processing cycle of third-party payment channels, which are beyond our control. Our customer service team will actively track abnormal refund progress and assist customers in solving related problems to ensure the refund is completed successfully.

5. Types of Refund Services

Full Refund: For eligible unused, unopened, and intact products returned within the valid 60-day return period, we will provide a full refund of the actual payment amount paid by the customer. Since all products include free shipping service, no shipping cost deduction will be applied to full refund orders.
Partial Refund: For special scenarios such as partial product return in a combined order, or minor non-influential product problems confirmed by both parties, we support reasonable partial refund applications. The partial refund amount will be determined based on the actual product quantity, unit price, and specific order situation, and the settlement standard will be uniformly implemented in USD.
Order Cancellation Refund: Customers can cancel unpaid or unshipped orders independently. For orders that have been successfully paid but not yet shipped, if the cancellation application is submitted before warehouse shipment, we will initiate a full refund in accordance with official rules without any deduction.

6. Non-Refundable Scenarios

To standardize order management and ensure fair operation of the platform, the following scenarios do not support refund applications: products that exceed the 60-day valid return period; products damaged due to personal improper use, storage, or cleaning; artificially damaged products, products with missing original packaging and tags, or second-hand used products; customized and personalized processed products; and special products marked as non-returnable on the product detail page.
In addition, any abnormal orders, malicious return applications, or refund requests that violate platform rules will be rejected by our official team. We reserve the right to review and intercept non-compliant refund applications to maintain a standardized and fair shopping environment for all users.

7. Refund Revision and Policy Updates

We reserve the right to optimize and adjust this Refund Policy according to platform service upgrades, business iteration, and global service standard updates. All updated policy terms will be officially released on this page and take effect automatically after publication. Continued use of our website and continued shopping behavior after the policy update will be deemed as recognition and acceptance of the latest refund service terms.

8. Support and Contact

If you have any questions about return eligibility, refund progress, processing cycle, order dispute consultation, or policy interpretation, please refer to our official contact channels. All official contact methods and email addresses are displayed on the Contact Us page. Our professional customer service team will provide accurate, professional, and timely replies and problem-solving services for all your refund-related inquiries.